GET IN TOUCH
Even though Rug Doctor is all about helping you do it yourself, we understand you might have some questions from time to time. You can browse our Customer Support section or contact us directly with your question.
HAVE A QUESTION ABOUT RUG DOCTOR?
Check out our Customer Service Help section.
Generally, emailed questions are answered within 24 hours.
CONTACT US BY PHONE
Support team hours for troubleshooting Rug Doctor rental or owned machines are 8am CST to 8pm CST, Monday through Sunday. For all other reasons, we are available Monday to Friday 6:30am CST to 12pm CST, and Saturday and Sunday from 8am CST to 12pm CST.
MAILING ADDRESSRug Doctor Customer Support
2201 West Plano Parkway, Suite 100
Plano, TX 75075
If you are sending a comment about your experience with Rug Doctor®, we may select it for testimonial use on this website or in Rug Doctor LLC printed materials. All submissions become the property of Rug Doctor LLC. Statements chosen may be edited for length and clarity. We cannot guarantee your submission will be used.